Privacy Policy

Self-Help+ Podcast is operated by Exquitech.

Last Updated: February 16, 2026

1. Data We Collect

We do not collect personal data directly from users. However, we use analytics tools that automatically collect limited technical information, including:

• Device type and model
• Operating system version
• App usage statistics
• IP address (may be anonymized)
• General geographic region

This data does not directly identify you and is used strictly to improve app performance and user experience.

2. Legal Basis for Processing (GDPR)

Under GDPR, our legal basis for processing limited technical data is:

• Legitimate Interest – to monitor app performance, fix issues, and improve user experience.

We do not process sensitive personal data.

3. Third-Party Services

We use the following services:

• Google Analytics – for analytics and usage insights
• Microsoft Azure – for hosting and infrastructure

These providers may process technical data according to their own privacy policies. You can learn more by visiting Google Privacy Policy and Microsoft Privacy Statement.

4. International Data Transfers

Analytics data may be processed outside your country of residence. Appropriate safeguards, such as Standard Contractual Clauses, are applied by service providers where required.

5. Data Retention

We do not store personal user accounts or personal databases. Analytics data retention is managed by the third-party provider according to their policies.

6. Your GDPR Rights (If Applicable)

If you are located in the European Economic Area (EEA), you have the right to:

• Access your data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Lodge a complaint with a supervisory authority

Since we do not directly collect identifiable personal data, many of these rights may be limited. For any privacy request, contact us at: mh.moph@nmhp-lb.com.

7. Children’s Privacy

The app is available for users of all ages. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal data, contact us and we will take appropriate action.

8. Data Security

We implement reasonable technical and administrative safeguards to protect our app and infrastructure from unauthorized access or misuse.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted within the app or on our official website with a revisedLast Updateddate.

10. Contact Information

National Mental Health Programme (NMHP) in Lebanon
Email: mh.moph@nmhp-lb.com